Customer Service Representative

Salary Range:

$15.0000 To $18.0000 Hourly


Why Auto Approve?

Auto Approve is a fast-growing, multi-million-dollar fintech organization. We help our customers save money on their monthly car loans, allowing them to unburden themselves from existing loans and reclaim control of their finances. Auto Approve utilizes cutting edge technologies to develop a flawless lending process allowing our team to focus on customer service and sales. With the help of our private equity backers, we are revolutionizing the refinance industry.


What we can offer you

You will have the opportunity to work as part of a growing team in a fun, casual and challenging environment. This is a fast pace organization – each of our team members play an integral part in day to day operations. As we grow, there will be multiple opportunities for advancement. We love to see our team members thrive! 


Summary/Objective

The Customer Services Representative is will be in daily communication with internal and/or external customers providing first-line response to a high volume of incoming calls from Auto Approve customers. The most successful candidates will be extremely customer-focused and organized, have the ability to easily multi-task, and accurately identify and assess customer needs and take appropriate action to resolve the issue on the call.

 Selected candidates must have flexibility to work all shifts between 7:00am – 7:00pm Central Time.


Responsible for:

 

  • Deliver a premier experience for Auto Approve's customers during every interaction
  • Answering incoming calls and assisting customers with questions and concerns related to their refinance applications and/or accounts.
  • Properly diagnosing customer needs and proactively educating them about the features and benefits of Auto Approve’s products and services
  • Effectively utilizing system applications to achieve desired outcome
  • Documenting required information in system of record
  • Retaining Auto Approve’s product and process knowledge


Required Qualifications

  • 2+ year of customer service experience, financial services industry experience, or a combination of both demonstrated through work or military experience


Desired Qualifications

  • Proficient computer skills including Microsoft Office Suite programs
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Effective organizational, multi-tasking, and prioritizing skills
  • Solid problem-solving skills
  • Good verbal, written, and interpersonal communication skills
  • Strong telephone etiquette skills
  • Ability to quickly read, analyze, and interpret documents
  • Bilingual speaking proficiency in Spanish/English


Benefits:

-Competitive compensation package

- Full suite of medical benefits, including dental, vision, pet insurance and more!

-PTO and holidays


 Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.


Applicants must be legally authorized to work in the United States

Auto Approve is an auto refinance company specializing in helping consumers find the best possible vehicle interest rate empowering the consumer and saving them money every month for the life of the new loan. Auto Approve has relationships with a national network of financial institutions and can provide preferred access to help consumers with lower interest rate auto loans. Visit AutoApprove.com for details. 


Auto Approve Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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*APR and Fees Disclosure: Auto Approve works with lenders to find you the best Annual Percentage Rate (APR), which is based on factors like your credit history, vehicle and desired payment terms. Fees to complete your loan refinance vary by state and lender; they generally include admin fees, doc fees, DMV and title. Advertised 2.25% APR based on: 2019 model year or newer vehicle, 730 minimum FICO credit score, and loan term up to 72 months. All loans subject to credit and lender approval.